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Quality at Aspen Technologies

Quality at Aspen Tech

Though you and I may not always completely understand the inner-workings of many of the products we use, we can often recognize ‘Quality’ when we encounter it…especially if the product or service is in the area of our expertise or training. It is a pleasant and satisfying experience to use a finished product where design, technological implementation, ergonomics, fit, and aesthetic finish all synergistically come together to create functionality, durability, and pride to the seller and to the buyer.

Someone once said, “‘Quality’ is when the customer returns…and the product doesn’t!”

At Aspen Technologies, ‘Quality’ means so much more! Quality isn’t just what we do; it’s who we are! Quality is about people. It’s a pride thing! And it is at the foundation of each unit process we perform; whether in Customer Service, Engineering & Development, Manufacturing, Finance, or Human Services, with the desired outcome in each to successfully meet or exceed all expectations and foster operational excellence.

But we all know this doesn’t just come naturally. Quite frankly, it takes a lot of hard work! Aspen Technologies’ ISO 9001:2000 based ‘Quality Management System’ and a dogged determination to follow it provides the framework for how Aspen Technologies does business. The design of this system is Total Quality Management, which requires the participation of every member. It strives toward long-term success through customer satisfaction and the loyalty it inspires, and when successful it benefits all members of the organization and the community.

Aspen Technologies’ Quality Philosophy is one of “Stewardship”, which includes:
  • A culture of Continuous Improvement
  • Identification of trends via statistical controls
  • Rapid corrective and preventive actions

This company-wide approach drives and affects every aspect of our daily business, including
  • Employee Training (training records and plans)
  • Process Mechanisms and Flows (standard operating procedures, work instructions, and travelers; all under Document Control)
  • Forms & Records (online SPC, graphs and control charts (X-Bar/R Chart), Pareto diagrams, histograms, scatter diagrams, etc.)
  • Customer Interaction and Feedback (job follow-up and annual surveys)
  • Quality Control Plan

 

Within Total Quality Management are:

  • Quality System
    • The organizational structure, procedures, processes, and resources needed to implement quality management. The framework of this system is the emphases in the ISO 9001:2000 Standard and Aspen Technologies’ Quality Manual. A copy of Aspen’s Quality Manual is available for review by qualified customers or prospective customers.
  • Quality Management
    • All activities of the overall management function that determine the quality policy, objectives, responsibilities, and implementation of the System by means of planning, quality control, quality assurance, and quality improvement.
  • Quality Planning
    • The activities that establish the objectives and requirements for quality and for the application of quality system elements.
  • Quality Control
    • Operational techniques and activities that are used to fulfill requirements for quality.
  • Quality Assurance
    • The planned and systematic activities implemented within the quality system and demonstrated as needed to provide adequate confidence that an entity will fulfill requirements for quality.


Aspen Technologies agrees with author William A. Foster, who said, “Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”

Let Aspen Technologies be the “Stewards” of your products, and experience how the Aspen Technologies difference impacts your success!


FREQUENTLY ASKED QUESTIONS

Who or what, is ISO?
ISO is a network of the national standards institutes of 157 countries, on the basis of one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system.

What does the ISO name mean?
Because "International Organization for Standardization" would have different abbreviations in different languages, it was decided at the outset to use a word derived from the Greek “isos,” meaning "equal". Therefore, whatever the country, whatever the language, the short form of the organization's name is always ISO.

Why is it important for Aspen Technologies to be ISO Certified?
Aspen’s ISO certification provides its customers with the confidence that it is utilizing defined systems and procedures to ensure that the services it provides will produce the results that the customer requires. ISO certification is the international standard for best business practices.